Our Property Services team are working hard to ensure your property is well-maintained and safe. During May, 146 pre-arranged appointments (responsive repairs, damp mould and condensation work, ventilation and compliance) were missed due to tenants not being at home.
Like any other company offering a service, missed appointments cost money and unfortunately delay repairs for other tenants who are waiting.
Property Services Supervisor, Jason explains, “We understand that there are genuine reasons why tenants cannot keep appointments, all we ask is that you let us know ahead of time so that we can give the appointment to another tenant. If you can’t make a pre-arranged appointment, contact our Customer Experience team and they will arrange an alternative appointment for you and your original slot can be passed on to someone else.”
To reduce these appointments being missed, we have a text message reminder system in place. When an appointment is booked, you will receive a text message confirming the details. The day before the repair is due you will receive one more. We hope this will be a welcome reminder, please ensure the contact details we hold for you are up-to-date.