StreetTalk

Having a pet can provide a range of benefits for their owners and families, however it is important you consider the following: Are you permitted in your tenancy agreement to have a pet in your home? How many pets you want to keep at your…

Having tenants and residents at the heart of everything we do is so important to us and that is why we have dedicated members who meet monthly as part of our Together with Ocean (TWO) group. In June, TWO were joined by Councillor Olly Monk,…

In April, the sun was shining as we partnered with residents of Bugle and local agencies to make a real difference within the community. Staff were on hand to chat with residents that had any concerns regarding their home, neighbourhood or tenancy. Residents were encouraged…

You’ve probably seen the multiple reports in Cornwall recently where parking has prevented emergency services reaching callouts due to parked vehicles blocking roads. These situations are putting lives at risk, every second counts when emergency services are responding to a 999 call. These are not…

Meet Pete, the new Neighbourhood Services Officer covering West Cornwall including Grampound, Summercourt, Truro, Redruth, Camborne, Hayle and St Ives. Pete has worked in the housing sector on and off for many years. Pete told us, “Before I joined Ocean, I worked for a housing…

In May, residents from Windmill House in Fowey and Fifield House in St Stephen invited staff to celebrate the King’s coronation and all things red, white and blue in their communal rooms. Spirits were high as we celebrated with cream teas, patriotic cakes and the…

As we adapt to the digital age, Ocean Housing feel the time is now right to move from a traditional paper copy to a digital format. From December, the Street Talk magazine along with the Annual Review will be sent to all tenants who we…

Shared ownership is an affordable way to take the first steps on the housing ladder. The scheme is aimed at local people, who would like to own their own home but are unable to afford to purchase a property outright, giving residents the opportunity to…

Improving the quality of your home, community and neighbourhood requires strong partnership between us all. This feedback ensures we are transparent with how we are doing and let’s you, the tenant, hold us to account. For some time now we have been asking you to…

It’s great news to hear about the new residents association at Trethewey Close. Shan recently moved into the close and has been made to feel very welcome. Having been a social housing tenant for 10 years she has always been involved with wanting the best…

Our Property Services team are working hard to ensure your property is well-maintained and safe. During May, 146 pre-arranged appointments (responsive repairs, damp mould and condensation work, ventilation and compliance) were missed due to tenants not being at home. Like any other company offering a…

Due to a challenging environment we have embarked on a large review of all housing services and named it ‘Fit for the Future’. With pressure on how the social housing sector operates, it is time to refresh our vision. The areas we are committed to…

The sunshine seems to have disappeared but hopefully you are making the most of the longer summer days. Despite the warmer weather, the cost of living continues to be a challenge. With higher bills for lighting and heating, as well as rising prices at the…

Last year, we held two tenant workshops focused on addressing communication challenges, at the initial first point of contact and repairs-related interactions. These are two areas where we know tenants experience issues and often where complaints are made. Each workshop gave us the opportunity to…

We understand that managing your tenancy and ensuring your financial stability are important to you. That’s why we have a dedicated Financial Inclusion team who are ready to provide support and guidance. Meet our friendly advisors, Louise and Annie who are here to assist you…

Last month our virtual internet panel moved to become part of MyOcean, now called ‘Have Your Say’. You can find everything you need on our website, giving you more control and flexibility with just one log in, enabling you to give feedback even quicker and…