Tenant News
Taking Your Feedback On Board: Energy Team Spotlight
The Energy Team has been working towards ensuring all Ocean homes reach required Energy Performance Certificate (EPC) target of a C rating by 2030. As part of this work, Ocean Housing has partnered with LMF Energy to help deliver some of the projects in place…
Read MoreCommunity Fund Application 25/26
Supporting Our Local Community Ocean Housing is committed to making a positive impact in our local community. We are proud to offer financial support of up to £250.00 per organisation for charities and community groups that share our vision of strengthening and supporting local people.…
Read MoreNEW discount app available for Ocean Housing tenants
We’ve partnered with Housing Perks to bring you discounts on your everyday essentials. The app gives you exclusive deals with 100 brands and stores, to help you save money. You can either pocket your savings for your next shop or apply it to your rent…
Read MoreRead our latest Environmental, Social, Governance report
Ocean Housing Group has released its latest ESG Report. Over the past year, teams across the organisation have been working together to make our homes more energy‑efficient, support residents through challenging times, and build new homes for the people of Cornwall. The report aligned with…
Read MoreThe Summer Edition of StreetTalk Magazine has landed!
We’re pleased to let you know that the Summer 2025 edition of Street Talk is now being delivered to tenants and residents across our communities. You’ll be receiving your copy either through your letterbox or via email, depending on your communication preferences. It’s full of…
Read MoreOcean Housing adds new homes to Newquay
Ocean Housing’s latest affordable housing development in Nansledan, Newquay has welcomed tenants and residents. 38 homes in total, the development includes a mix of shared ownership and intermediate rent. 31 are now complete with seven more to be delivered by March next year. They are…
Read MoreTenant Satisfaction Measures: Ocean Housing in top quartile
Ocean Housing scored higher than the top quartile boundary for more than half the Tenant Satisfaction Measures for 2024-25. In November 2024, the Regulator of Social Housing released their annual Headline Report, which analysed the findings of all registered housing providers in England. This report…
Read MoreCongratulations to our survey winners
Well Done to Toni from St Blazey who won a shopping voucher after engaging with us in all our polls and surveys from April to June this year. Congratulations also to Tina from Camborne who took part in our downsizing survey and also won…
Read MoreCan you help to improve our communal cleaning services?
At Ocean, we are always looking at ways to improve our services to ensure you receive value for money and a good customer experience. Do you receive our communal cleaning service? If so, then we would like to invite you to a communal cleaning scrutiny…
Read MoreVote now for a member of staff who you feels goes above and beyond in our GEM Awards 2024
It’s August and that means its GEM (Going the Extra Mile) awards 2024 time! Every year we hold our GEM awards at the staff conference which will be held on Thursday 17th October 2024. The Tenant GEM award is a way to recognise a member…
Read MoreService Standards Survey Feedback
Thank you to everyone completed our Service Standards survey, lots of great feedback on what you wanted to see and how we can improve. Congratulations to John from Rock who won the £50 shopping voucher. Look out for future surveys, your feedback and engagement is…
Read MoreFree Family Event – 24 August 2024
St Dennis Litter Pick and Spring Clean MEETING at ClayTAWC Fore Street St Dennis Come and join in with this family fun morning for a Litter Pick & Spring Clean of the St Dennis Village. Meeting at ClayTAWC at 10 am for a safety briefing…
Read MoreTenant Satisfaction Measures (TSM) – The Results Are In!
What are Tenant Satisfaction Measures? On 1 April 2023, the Regulator for Social Housing introduced a new a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. All social housing landlords must now survey…
Read MoreQuarter Four Performance Information update
Hello! The end of year results are in! The document below shows our performance information for quarter four (January 2024 – March 2024). We report our performance quarterly against a range of metrics including Tenant Satisfaction Measures (TSM). Check out how we performed against the…
Read MoreQuarter Three Performance Information update
Hello! As many of you will know, we have been asking for your feedback through IFF Research, an independent social research agency, for quite some time now and using your feedback to help us improve our services. The document below shows our performance information for…
Read MoreCheck out this list where children eat for FREE (or for a £1) during February 2024 half term.
Quarter Two Performance Information update
Hello! As many of you will know, we have been asking for your feedback through IFF Research, an independent social research agency, for quite some time now and using your feedback to help us improve our services. The document below shows our performance information for…
Read More2023 GEM Award Nominations are now OPEN!
It’s GEM awards time! Some of you may be aware we hold our GEM (Going the Extra Mile) awards at the annual staff conference, which will be held on Friday 20th October 2023. One of the awards presented on the day is the ‘Tenant Gem…
Read MoreCornwall Council Homechoice Review
Social homes are in high demand in Cornwall, they need to be managed in a way that meets the needs of local residents. Cornwall Council are thinking about making some changes to the way they allocate social housing in Cornwall. This includes how they let…
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