Tenants & Customers
Free Digital Skills training opportunities
Do you want to feel more confident in the online world? Find out about our Free Digital Skills training opportunities! Does the thought of using online services fill you will dread? Do you worry about online scams? Would you like to improve your digital skills…
Read MoreNew executive director appointed to strengthen governance
Ocean Housing has appointed Asantewaa Brenya as its new Executive Director of Governance, Risk and Performance, a newly created role that will lead a more robust and proactive approach to governance and regulation across the organisation. Asantewaa will join Ocean Housing on 18 May 2026…
Read MoreOur new Corporate Plan is here
Ocean Housing’s new Corporate Plan sets out what we’ll be focusing on over the next three years. It’s been shaped by your feedback, so thank you for helping us get here. Your views have directly influenced our priorities, making sure we’re focusing on what matters…
Read MoreTaking Your Feedback On Board: Energy Team Spotlight
The Energy Team has been working towards ensuring all Ocean homes reach required Energy Performance Certificate (EPC) target of a C rating by 2030. As part of this work, Ocean Housing has partnered with LMF Energy to help deliver some of the projects in place…
Read MoreCommunity Fund Application 25/26
Supporting Our Local Community Ocean Housing is committed to making a positive impact in our local community. We are proud to offer financial support of up to £250.00 per organisation for charities and community groups that share our vision of strengthening and supporting local people.…
Read MoreNEW discount app available for Ocean Housing tenants
We’ve partnered with Housing Perks to bring you discounts on your everyday essentials. The app gives you exclusive deals with 100 brands and stores, to help you save money. You can either pocket your savings for your next shop or apply it to your rent…
Read MoreRead our latest Environmental, Social, Governance report
Ocean Housing Group has released its latest ESG Report. Over the past year, teams across the organisation have been working together to make our homes more energy‑efficient, support residents through challenging times, and build new homes for the people of Cornwall. The report aligned with…
Read MoreAnnual Review 2024/2025
We’re proud to share our latest Annual Review, highlighting the achievements, milestones and impact we’ve made over the past year. This report showcases the dedication of our teams and partners in creating positive change for our communities and we shall continue to build on this…
Read MoreThe Summer Edition of StreetTalk Magazine has landed!
We’re pleased to let you know that the Summer 2025 edition of Street Talk is now being delivered to tenants and residents across our communities. You’ll be receiving your copy either through your letterbox or via email, depending on your communication preferences. It’s full of…
Read MoreTenant Satisfaction Measures: Ocean Housing in top quartile
Ocean Housing scored higher than the top quartile boundary for more than half the Tenant Satisfaction Measures for 2024-25. In November 2024, the Regulator of Social Housing released their annual Headline Report, which analysed the findings of all registered housing providers in England. This report…
Read MoreCongratulations to our survey winners
Well Done to Toni from St Blazey who won a shopping voucher after engaging with us in all our polls and surveys from April to June this year. Congratulations also to Tina from Camborne who took part in our downsizing survey and also won…
Read MoreFamilies delighted as they receive the keys to new affordable homes in Hayle
New affordable homes have been handed over to residents by Ocean Housing following the completion of their latest development phase at Copper Hills, High Lanes. The 36 homes designated for affordable rent and shared ownership marks a significant increase in the availability of affordable housing…
Read MoreCan you help to improve our communal cleaning services?
At Ocean, we are always looking at ways to improve our services to ensure you receive value for money and a good customer experience. Do you receive our communal cleaning service? If so, then we would like to invite you to a communal cleaning scrutiny…
Read MoreVote now for a member of staff who you feels goes above and beyond in our GEM Awards 2024
It’s August and that means its GEM (Going the Extra Mile) awards 2024 time! Every year we hold our GEM awards at the staff conference which will be held on Thursday 17th October 2024. The Tenant GEM award is a way to recognise a member…
Read MoreService Standards Survey Feedback
Thank you to everyone completed our Service Standards survey, lots of great feedback on what you wanted to see and how we can improve. Congratulations to John from Rock who won the £50 shopping voucher. Look out for future surveys, your feedback and engagement is…
Read MoreFree Family Event – 24 August 2024
St Dennis Litter Pick and Spring Clean MEETING at ClayTAWC Fore Street St Dennis Come and join in with this family fun morning for a Litter Pick & Spring Clean of the St Dennis Village. Meeting at ClayTAWC at 10 am for a safety briefing…
Read MoreTenant Satisfaction Measures (TSM) – The Results Are In!
What are Tenant Satisfaction Measures? On 1 April 2023, the Regulator for Social Housing introduced a new a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. All social housing landlords must now survey…
Read MoreQuarter Four Performance Information update
Hello! The end of year results are in! The document below shows our performance information for quarter four (January 2024 – March 2024). We report our performance quarterly against a range of metrics including Tenant Satisfaction Measures (TSM). Check out how we performed against the…
Read MoreQuarter Three Performance Information update
Hello! As many of you will know, we have been asking for your feedback through IFF Research, an independent social research agency, for quite some time now and using your feedback to help us improve our services. The document below shows our performance information for…
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