Anti Social Behaviour Scrutiny Event
Our latest tenant scrutiny event put anti-social behaviour in the spotlight. The session was led by Chris Grose, Independent Facilitator and Chair of the Chartered Institute of Housing National ASB Network.
Tenants gained a better insight into how we mange ASB cases and identified where improvements could be made.
You told us:
Communication throughout ASB cases needs to be clearer and more personalised Regular contact and case review meetings should be clearly communicated More information is needed to help tenants understand the ASB process, including what to expect and how cases are managed Online resources should be easier to access and include practical guidance and support.As a result, we've agreed a five-point action plan, including clearer communication, improved case review arrangements, a digital ASB guide, an online ASB Toolkit and awareness-raising events with partner agencies. We've already changed the way we conduct case review appointments following this and have more changes coming to our services due to follow.
Thank you to everyone who attended and shared their experiences. Your feedback is helping us make meaningful improvements to our services and ensure tenants feel informed, supported and listened to.