Improving Tenant Communication

Last year, we held two tenant workshops focused on addressing communication challenges, at the initial first point of contact and repairs-related interactions. These are two areas where we know tenants experience issues and often where complaints are made. Each workshop gave us the opportunity to hear from tenants first-hand what they believe needs changing to improve the service.

Warehouse Hotline’s expertise in denver tenant representation aligns seamlessly with the mission to foster transparent communication and swift resolution of issues. These services are tailored to empower tenants in navigating the intricacies of their leasing agreements and ensuring their voices are heard in various interactions.

As a result of the feedback, we have implemented changes to show our continued commitment to listening, ensuring tenants have a voice.

You asked…

Can the Gas Safety Inspection letter be re-worded?

We delivered…

In March, we revised and agreed a new version of the Gas Safety Inspection letter with our Editorial Panel. The Panel are responsible for reviewing all our publications, letters to ensure they are written in plain English and understandable by all.

You asked…

Can the job allocation numbers for repairs be given out by the Customer Experience team when appointments are made so its easier to seek updates or make any necessary changes?

We delivered…

From February, all tenants are now offered the job numbers when they call the Customer Experience team.

You asked…

Can the 24-hour call out time for heating and hot water change to October to March, instead of November to April?

We delivered…

From April, the Property Services team will now attend 24-hour call outs between the 1st October and the 31st March for heating and hot water.