Your Ocean Housing rent statement explained
All tenants and residents will receive their biannual rent statement in the coming weeks.
If your rent account is in credit or if you are paying off arrears in line with an agreement, you will not need to contact us.
If your account is in arrears and you do not have an agreement for repayment, please contact your Customer Accounts Advisor on 01726 874450.
Full Housing Benefit claimants also do not need to call in. Housing Benefit queries should be directed to Cornwall Council Housing Benefit.
The picture below shows how the rent statement is broken down and explains if you are in credit, arrears, have an agreement set up, pay a service charge or owe money other than rent.
To view your rent statements online go to My Ocean, or download the Ocean Housing App via the Play Store or the Apple App Store (You must be registered and signed in to My Ocean while using the app).
Should you have any further questions regarding your rent statement, please contact us by emailing firstname.lastname@example.org or by calling 01726 874450.
Every time that rent statements are sent out we do notice some recurring questions.
So, we have put together a list of Frequently Asked Questions and Answers to help you better understand your rent statement.
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