IFF Research will be calling Ocean Housing tenants

Starting this month, Ocean Housing tenants may receive a call from a company called IFF Research.

This is to get your feedback about Ocean Housing, how you feel about your home, neighbourhood and the services we provide. It is also an opportunity to update the details we hold about you so that they are accurate and correct.

Your views are vital when it comes to what we do and how we do it. Hearing your experiences and feedback will help us to improve the services we provide and how we communicate to Ocean tenants.

IFF Research: What you can expect

Starting later than we first hoped, due to COVID-19, IFF Research will contact a number of tenants by telephone to update the details we hold for you & ask you a number of questions.

This company has been selected to complete this research on our behalf, as they are independent housing research specialists.

We know that cold calling can be a worrying issue for our tenants. So, to be confident that you know the call you receive is genuine, please note the following:

• Interviewers will introduce themselves as calling from IFF Research.
• The number which will appear on customer’s phones will be 0203 148 7645.
• Calls will be made between 10am and 8pm Monday to Friday and 10am to 4pm on a Saturday.
• IFF Research are registered with the Market Research Society and bound by their code of conduct, So, they will never pass a customer’s details to any third party.

If you have any concerns or queries please get in touch with us and we’ll be happy to discuss. Thank you!