News
Congratulations to our survey winners
Well Done to Toni from St Blazey who won a shopping voucher after engaging with us in all our polls and surveys from April to June this year. Congratulations also to Tina from Camborne who took part in our downsizing survey and also won…
Read MoreOcean Housing Annual Review 2023/24: Now Available!
Great news! Our Annual Review for 2023/24 is out now. Check out the highlights: Top Ratings: We scored the highest governance rating (G1) and a strong financial viability rating (V2). New Homes: Nearly 100 new homes last year, with over 150 more on the way.…
Read MoreOcean’s New Service Standards
Our new and improved service standards will be sent to you by email or post in the coming weeks. The standards were produced in conjunction with our tenants and residents and set out what you can expect from Ocean Housing in our delivery of services.…
Read MoreFamilies delighted as they receive the keys to new affordable homes in Hayle
New affordable homes have been handed over to residents by Ocean Housing following the completion of their latest development phase at Copper Hills, High Lanes. The 36 homes designated for affordable rent and shared ownership marks a significant increase in the availability of affordable housing…
Read MoreCan you help to improve our communal cleaning services?
At Ocean, we are always looking at ways to improve our services to ensure you receive value for money and a good customer experience. Do you receive our communal cleaning service? If so, then we would like to invite you to a communal cleaning scrutiny…
Read MoreVote now for a member of staff who you feels goes above and beyond in our GEM Awards 2024
It’s August and that means its GEM (Going the Extra Mile) awards 2024 time! Every year we hold our GEM awards at the staff conference which will be held on Thursday 17th October 2024. The Tenant GEM award is a way to recognise a member…
Read MoreThe Summer edition of StreetTalk Magazine has landed!
The Summer edition of StreetTalk is here! You will soon receive an email in your inbox containing a link to read the latest edition of StreetTalk magazine. If you have requested a paper copy, it will be landing on your doorstep soon. This edition is…
Read MoreOcean helping to make your homeownership dreams come true
We have a lot of exciting opportunities for shared ownership in Newquay this year for aspiring homeowners. The first four of our shared ownership homes at the popular Nansledan site are now occupied but we will have more available very soon! We started with 28…
Read MoreService Standards Survey Feedback
Thank you to everyone completed our Service Standards survey, lots of great feedback on what you wanted to see and how we can improve. Congratulations to John from Rock who won the £50 shopping voucher. Look out for future surveys, your feedback and engagement is…
Read MoreFree Family Event – 24 August 2024
St Dennis Litter Pick and Spring Clean MEETING at ClayTAWC Fore Street St Dennis Come and join in with this family fun morning for a Litter Pick & Spring Clean of the St Dennis Village. Meeting at ClayTAWC at 10 am for a safety briefing…
Read MoreTenant Satisfaction Measures (TSM) – The Results Are In!
What are Tenant Satisfaction Measures? On 1 April 2023, the Regulator for Social Housing introduced a new a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. All social housing landlords must now survey…
Read MoreQuarter Four Performance Information update
Hello! The end of year results are in! The document below shows our performance information for quarter four (January 2024 – March 2024). We report our performance quarterly against a range of metrics including Tenant Satisfaction Measures (TSM). Check out how we performed against the…
Read MoreQuarter Three Performance Information update
Hello! As many of you will know, we have been asking for your feedback through IFF Research, an independent social research agency, for quite some time now and using your feedback to help us improve our services. The document below shows our performance information for…
Read MoreCheck out this list where children eat for FREE (or for a £1) during February 2024 half term.
Are you free for a coffee and a chat? On 28th February 10am – 12pm.
Quarter Two Performance Information update
Hello! As many of you will know, we have been asking for your feedback through IFF Research, an independent social research agency, for quite some time now and using your feedback to help us improve our services. The document below shows our performance information for…
Read MoreOcean Housing Annual Review 2022/23
Ocean Housing Annual Review 2022/23 You can view or download and read of a copy of the review by clicking the link Annual Review 2022/23
Read MoreReinforced Autoclaved Aerated Concrete (RAAC)
We have today (7 September 2023) received a letter from the Regulator of Social Housing in relation to Reinforced Autoclaved Aerated Concrete (RAAC). The letter explains that RAAC is not widespread in social housing, however all social housing landlords are being asked to check their…
Read MoreConsidering a new pet?
Having a pet can provide a range of benefits for their owners and families, however it is important you consider the following: Are you permitted in your tenancy agreement to have a pet in your home? How many pets you want to keep at your…
Read MoreMeeting Councillor Olly Monk
Having tenants and residents at the heart of everything we do is so important to us and that is why we have dedicated members who meet monthly as part of our Together with Ocean (TWO) group. In June, TWO were joined by Councillor Olly Monk,…
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