News
Tenant Satisfaction
Improving the quality of your home, community and neighbourhood requires strong partnership between us all. This feedback ensures we are transparent with how we are doing and let’s you, the tenant, hold us to account. For some time now we have been asking you to…
Read MoreCommunity spirit in St Columb
It’s great news to hear about the new residents association at Trethewey Close. Shan recently moved into the close and has been made to feel very welcome. Having been a social housing tenant for 10 years she has always been involved with wanting the best…
Read MoreAppointment reminders by text
Our Property Services team are working hard to ensure your property is well-maintained and safe. During May, 146 pre-arranged appointments (responsive repairs, damp mould and condensation work, ventilation and compliance) were missed due to tenants not being at home. Like any other company offering a…
Read MoreOur vision to be ‘Fit’
Due to a challenging environment we have embarked on a large review of all housing services and named it ‘Fit for the Future’. With pressure on how the social housing sector operates, it is time to refresh our vision. The areas we are committed to…
Read MoreA message from Frances
The sunshine seems to have disappeared but hopefully you are making the most of the longer summer days. Despite the warmer weather, the cost of living continues to be a challenge. With higher bills for lighting and heating, as well as rising prices at the…
Read MoreImproving Tenant Communication
Last year, we held two tenant workshops focused on addressing communication challenges, at the initial first point of contact and repairs-related interactions. These are two areas where we know tenants experience issues and often where complaints are made. Each workshop gave us the opportunity to…
Read MoreAre YOU missing out on money?
We understand that managing your tenancy and ensuring your financial stability are important to you. That’s why we have a dedicated Financial Inclusion team who are ready to provide support and guidance. Meet our friendly advisors, Louise and Annie who are here to assist you…
Read MoreNEWS… Have Your Say!
Last month our virtual internet panel moved to become part of MyOcean, now called ‘Have Your Say’. You can find everything you need on our website, giving you more control and flexibility with just one log in, enabling you to give feedback even quicker and…
Read More2023 GEM Award Nominations are now OPEN!
It’s GEM awards time! Some of you may be aware we hold our GEM (Going the Extra Mile) awards at the annual staff conference, which will be held on Friday 20th October 2023. One of the awards presented on the day is the ‘Tenant Gem…
Read MoreNew VIP (Virtual Internet Panel) inside MyOcean
From Monday 10th July you will be able to find everything in MyOcean, giving you more control and flexibility. Just go to our website and log in as normal. We are always looking to improve how you access our services so, the Virtual Internet Panel (VIP)…
Read MoreCornwall Council Homechoice Review
Social homes are in high demand in Cornwall, they need to be managed in a way that meets the needs of local residents. Cornwall Council are thinking about making some changes to the way they allocate social housing in Cornwall. This includes how they let…
Read MoreYour Ocean Housing rent statement explained
All tenants and residents will receive their biannual rent statement in the coming weeks. If your rent account is in credit or if you are paying off arrears in line with an agreement, you will not need to contact us. If your account is in…
Read MoreOcean Housing secures £1.8M funding to improve energy efficiency and reduce bills
As part of its on-going energy efficiency programme, Ocean Housing is to receive almost £2M from a second round of improvement funding. from the Government’s Social Housing Decarbonisation Fund (Wave 2.1). This government grant funding will be matched by Ocean investing £3.5m over the next…
Read MoreMaximising Your Income
Increasing your income, even by small amounts, can make a big difference to your situation. To ensure you are receiving all the benefits you are entitled to please see the advice below. If you still have further questions or would like or need further help…
Read MoreContinued Support Available Throughout the Cost of Living Crisis
Across the country prices are going up – we are all feeling it, particularly when it comes to food and energy costs. If you are struggling, please don’t hesitate to get in touch and we can offer you support and advice on the best ways…
Read MoreYour Voice – Cornwall CIC
Check out the poster for more information on this fortnightly group supporting women’s mental health.
Read MoreKindness in a cup – Community Cafe and Market
Kindness in a cup events are friendly, welcoming and a great opportunity to meet up with friends and neighbours, plus a way to meet new friends. There is a popular local produce market, as well as a cafe style setting with home-made cakes, cappuccino and…
Read MoreKids Eat for Free or Less During Summer 2022
Check out all of the places children can eat fro free this summer!
Read MoreCommunity Fusion to welcome Ukrainian families to the community
Cornwall Neighbourhoods for Change and Helping Children of Ukraine CIC, supported by Cornwall Council, are holding a community fusion event at St Austell Rugby Club on Saturday 9th July from 3 – 8pm. Check out the poster for more details and to book your place.
Read MoreMore Money in Your Pocket!
Some of our Financial Inclusion team will be giving advice and support on how to make the most out of your money at Treverbyn Community Hall on Friday 8th July. Check out the poster for more details and pop along, it’s free and open to…
Read More